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Communication

When we communicate with disabled people we are as inclusive as possible and whenever necessary we make adjustments for individuals.

Showing 1 to 16 of 16 resources
Communication | Word

This document is designed to be used by anyone creating written, visual or online communications for a wide audience that may include disabled people.

Communication | Word

This document is designed to be used by anyone responsible for email marketing to a wide audience that may include disabled people.

Communication | Word

This document is designed to be used by anyone arranging a meeting or event to ensure that it is as accessible as possible for disabled delegates.

Communication | Word

This document is designed to used by those responsible for written communications for customers, service users or employees.

Communication | PDF

Government guidance on getting your message across to customers and service users including disabled people.

Communication | PDF

Mencap's guide to making written information clear and easy to read for people with a learning disability

Communication | Word

This document is designed for web developers or communications professionals responsible for updating content on your company website.

Communication | Word

This document is anyone with responsibility for organising or hosting webinars to ensure accessibility for all participants including those who may have a disability.

Communication | PDF

This guide is for marketing and communications professionals who want to communicate more accessibly, and ensure that the needs of disabled customers and stakeholders are being met within their organisation. 

Communication | PDF

Barclays are the first bank to offer live British Sign Language (BSL) interpreter
services in over 1,400 branches nationwide.

Communication | PDF

CGI has been a partner of Business Disability Forum (BDF) since 2009, and, in that time, has consistently strived to improve its disability confidence within the organisation.

Communication | PDF

EE aims to ‘share the power of connectivity with everyone in the UK’ and has initiatives which ensure that disabled customers can get the most from EE's products and services.

Communication | PDF

Sodexo made sure their disability awareness campaign was successful by backing it with solid practical action and support for employees, amplifying its success. The campaign was focused on fostering openness and understanding of non-visible disabilities, and has been running since 2016.

Communication | PDF

London City Airport was able to improve its Civil Aviation Authority rating for the quality of assistance for disabled passengers, following a series of accessibility and training projects with Business Disability Forum and other partners. 

Communication | Word

The Disability Standard covers ten business areas and this resource explains the criteria for Section 8 - Communication. Although individual business areas may want to look at this criteria and use it as part of their business and work plans, it is important to recognise that the following assessment criteria has been developed alongside nine other business areas; the Disability Standard is designed to be undertaken as an organisation working together rather than individual business areas working in isolation.

Communication | Word

Guidelines for developing accessible e-learning material based on process used by Partner organisation Barclays

Showing 1 to 16 of 16 resources