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Products & services

We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.

Showing 1 to 5 of 21 resources
Products & services | PDF

This guide is for call centre and customer service managers who want to ensure a high level of service to all customers contacting their organisation by telephone.

Products & services | PDF

On 3 December 2014 to mark IDPD 2014 Barclays introduced pioneering ‘beacon’ technology to improve the customer experience.

Products & services | PDF

Using the insights of older and disabled consumers to review how accessible communications providers are to customers with additional communication support needs.

Products & services | PDF

EE aims to ‘share the power of connectivity with everyone in the UK’ and has initiatives which ensure that disabled customers can get the most from EE's products and services.

Products & services | PDF

BDF Member Manchester Airport has developed Airport Awareness booklets for passengers on the Autistic Spectrum and also installed Changing Places facilities in each of its three terminals.

Showing 1 to 5 of 21 resources