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Products & services

We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.

Showing 1 to 20 of 21 resources
Products & services | PDF

This guide is for call centre and customer service managers who want to ensure a high level of service to all customers contacting their organisation by telephone.

Products & services | PDF

On 3 December 2014 to mark IDPD 2014 Barclays introduced pioneering ‘beacon’ technology to improve the customer experience.

Products & services | PDF

Using the insights of older and disabled consumers to review how accessible communications providers are to customers with additional communication support needs.

Products & services | PDF

EE aims to ‘share the power of connectivity with everyone in the UK’ and has initiatives which ensure that disabled customers can get the most from EE's products and services.

Products & services | PDF

BDF Member Manchester Airport has developed Airport Awareness booklets for passengers on the Autistic Spectrum and also installed Changing Places facilities in each of its three terminals.

Products & services | PDF

In February 2015, BDF Partner RBS launched two innovative services designed to make banking easier for disabled customers.

Products & services | PDF

London City Airport was able to improve its Civil Aviation Authority rating for the quality of assistance for disabled passengers, following a series of accessibility and training projects with Business Disability Forum and other partners. 

Products & services | PDF

Nottinghamshire Fire & Rescue Service has been working with the local County Council in order to provide a joined up service to help protect vulnerable people from risk of fire.

Products & services | PDF

In 2011, ODEON became the first UK cinema company to implement Autism Friendly Screenings.

Products & services | PDF

Sainsbury’s aims to have an inclusive approach to the design of their services. They consider all aspects of the customer journey: from the moment a customer enters, to the moment they leave. 

Products & services | PDF

Sky works closely with RNIB to develop an updated version of its popular Sky+ app that improves usability for customers with vision impairments.

Products & services | PDF

In a first for the UK, Business Disability Forum (BDF) Member Tesco has become the first supermarket to introduce dementia friendly checkouts. 

Products & services | PDF

RBS identifies they may have as many as 3.5 million RBS customers require
additional help and assistance.

Products & services | PDF

BDF Member and global insurance provider, Zurich, recently completed its Global Community Week (GCW) – an initiative spanning the entire Zurich group that brings together employees and senior executives for hands-on engagement with local communities and charities.

Products & services | Word

The Disability Standard covers ten business areas and this resource explains the criteria for Section 6 - Products & services. Although individual business areas may want to look at this criteria and use it as part of their business and work plans, it is important to recognise that the following assessment criteria has been developed alongside nine other business areas; the Disability Standard is designed to be undertaken as an organisation working together rather than individual business areas working in isolation.

Products & services | Word

Janice Campbell's claim is against Thomas Cook was about what happened at Monastir Airport, Tunisia as she waited to fly home following repatriation. 

Products & services | Word

The Court of Appeal has ruled that a restaurant did not discriminate against a disabled customer by refusing to serve her in the picnic area outside the restaurant's own seating area. 

Products & services | Word

This case centres on whether the rights of wheelchair users to travel by bus take precedence over non disabled passengers, in particular parents with pushchairs, who might be using the same space. 

Products & services | Word

Research into the opinions and shopping habits of disabled customers.

Products & services | PDF

Following customer strategy consultations with BDF Partners, a priority action was taken to update the ‘Walkaway pound’ research from 2006 to help businesses justify investment in the accessibility of their products and services. 

Showing 1 to 20 of 21 resources