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Products & services

We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.

Showing 1 to 5 of 21 resources
Products & services | Word

The Disability Standard covers ten business areas and this resource explains the criteria for Section 6 - Products & services. Although individual business areas may want to look at this criteria and use it as part of their business and work plans, it is important to recognise that the following assessment criteria has been developed alongside nine other business areas; the Disability Standard is designed to be undertaken as an organisation working together rather than individual business areas working in isolation.

Products & services | PDF

This guide is for call centre and customer service managers who want to ensure a high level of service to all customers contacting their organisation by telephone.

Products & services | PDF

On 3 December 2014 to mark IDPD 2014 Barclays introduced pioneering ‘beacon’ technology to improve the customer experience.

Products & services | PDF

Using the insights of older and disabled consumers to review how accessible communications providers are to customers with additional communication support needs.

Products & services | PDF

EE aims to ‘share the power of connectivity with everyone in the UK’ and has initiatives which ensure that disabled customers can get the most from EE's products and services.

Showing 1 to 5 of 21 resources