Accessible Technology Charter: Consultation

We will routinely consult with disabled employees, customers and experts to ensure that we understand the impact of our technology on: talent management, employee productivity and our diverse customer base.

Consultation with your colleagues and with others will allow you to benchmark the differences that occur in how different people interact with the technologies they must use as part of your business, and will allow you to determine the improvements that can be made. Doing this as part of your normal routine will help you ensure that you take account of these differences as part of your normal activities.

As part of the Taskforce’s plans to create a suite of best practice guides, please download our free guides on customer and staff consultation methods which includes a case study from BDF Partner Barclays.

In order to support developers and help them understand their customers’ needs, Barclays have also developed a selection of "personas". These are designed to help developers to understand what your disabled customers might need, so that you can provide them with equal access to your services. They have made these open source and available to everyone and we hope that you will share these with your own developers.

Download customer consultation best practice guide (Word) Download customer consultation best practice guide (Word)

Download staff consultation best practice guide (Word) Download staff consultation best practice guide (Word)

Barclays Diverse Personas Issue 1 (PDF) Barclays Diverse Personas Issue 1 (PDF)

Barclays Diverse Personas Issue 1 (plain text) Barclays Diverse Personas Issue 1 (plain text)

Barclays Diverse Personas Issue 2 (PDF) Barclays Diverse Personas Issue 2 (PDF)

Barclays Diverse Personas Issue 2 (plain text) Barclays Diverse Personas Issue 2 (plain text)