We will allow reasonable personalisation of technology by our employees and customers in order to meet their own accessibility requirements. Technologies that individuals interact with include display, keyboard and mouse, phones and self service facilities.
‘Reasonable personalisation of technology’ may include allowing a user to change the screen background colour, enlarge screen fonts or enable Windows ‘Sticky Keys,’ and ensuring that these preferences persist between sessions (ie are not lost because user profiles are reset every night).
This has to be seen in the business context. We recognise that certain changes, while possible in theory, might have wider consequences. For example, changing the interface of a computer used to control pharmaceutical manufacturing equipment might threaten the regulatory approval required for that equipment: refusing to make such a change would most likely be reasonable. Refusing to make a change to a desktop PC used for admin tasks, simply because of a pre-determined corporate policy, might not be.
Guidance to help individuals to personalise their computers
The BBC My Web My Way provides some useful accessibility help, enabling computer users to make the most of the internet whatever their ability or disability. Visit BBC My Web My Way here.
AbilityNet's My Computer My Way website provides guidance on making your keyboard and mouse, Windows, the internet and your favourite applications suitable for your needs. Visit AbilityNet's My Computer My Way website here.
Best practice guide: Tips and Tricks for Accessibility Practitioners
Briefings and guidance: iOS Accessibility Features