POUR - Guiding principles of accessibility

As part of Barclays commitment to being inclusive they have developed guidelines that they strive to follow internally as well as asking our third party suppliers to comply with to ensure accessibility in the services they offer. Any accessible system must be Perceivable, Operable, Understandable and Robust (POUR).

Implementing the POUR principles places Barclays customers, colleagues, and clients, at the centre of what they create. Accessibility is much more than the application of technical requirements; it is all about the people.

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