The Disability Standard covers ten business areas. The following page give the criteria for Section 10: ICT.
Although individual business areas may want to look at this criteria and use it as part of their business and work plans, it is important to recognise that the following assessment criteria has been developed alongside nine other business areas; the Disability Standard is designed to be undertaken as an organisation working together rather than individual business areas working in isolation.
The ten business areas covered in the Disability Standard are as follows:
1. Commitment: We recognise the importance of disabled people to our business and the societies in which we operate. We promote our commitment to best practice internally and externally.
2. Know-how: We equip our employees so that they understand our commitment to best practice and are confident interacting with disabled people, knowing what to do and how to do it.
3. Adjustments: We anticipate the needs of disabled people and have a robust process for making any reasonable adjustments which might be needed by individuals.
4. Recruitment: We attract and recruit disabled people, which gives us access to the widest talent pool at every level.
5. Retention: We value all our employees, including those who are disabled or become disabled, and are committed to their retention and development.
6. Products and services: We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.
7. Suppliers & Partners: We expect our suppliers and corporate partners to reflect and enable us to meet our commitment to best practice.
8. Communication: Our communication channels are accessible to disabled people, and whenever necessary we also make reasonable adjustments for individuals.
9. Premises: Our premises are accessible to people with disabilities, and whenever necessary we also make reasonable adjustments for individuals.
10. Information and communication technology (ICT): Our ICT is accessible and usable by disabled people, and we also make reasonable adjustments for individuals.